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Shipping & Terms of Use

Secure Shopping

You can shop at www.sassypantspolish.com with confidence. We have partnered with Authorize.Net, a leading payment gateway since 1996, to accept credit cards and electronic check payments safely and securely for our customers.

The Authorize.Net Payment Gateway manages the complex routing of sensitive customer information through the electronic check and credit card processing networks. See an online payments diagram to see how it works. The company adheres to strict industry standards for payment processing, including:

  • 128-bit Secure Sockets Layer (SSL) technology for secure Internet Protocol (IP) transactions.

  • Industry leading encryption hardware and software methods and security protocols to protect customer information.

  • Compliance with the Payment Card Industry Data Security Standard (PCI DSS).

For additional information regarding the privacy of your sensitive cardholder data, please read the Authorize.Net Privacy Policy.

www.sassypantspolish.com is registered with the Authorize.Net Verified Merchant Seal program.

Shipping & Handling

We ship all orders based on the weight of the order. Shipping notifications are sent to you via email, using the email you provided when you placed your order. We do our best to get your shipments to you in time. But once the package leaves our hands, it is out of our control. Please follow up with your carrier and the USPS website to track your order. We are not responsible for a wrong address or a failure to retrieve an order. Shipping charges will be billed again to reship if a package is returned to us. We will not be responsible for late deliveries or lags in delivery and no refunds will be given in these situations. Shipping and any possible insurance charges are non-refundable in every situation.

International Orders

International shipping is now available at your OWN RISK. PLEASE NOTE (before placing order): 

Due to the high risk/price of shipping Internationally, once the package leaves us, its fate is out of our hands. We will not be held responsible to replace confiscated polishes. However, up to $100 of insurance will be included for loss or damage on international packages. Please take pictures of the damaged merchandise and contact us within 48 hours of receipt. I will do my best to work with you on getting replacements sent if covered by insurance.

Returns/Exchanges

Due to the delicate nature of these products, no refunds or exchanges are allowed. Please be sure to review your order before placing. Because we have no control over what happens to a package after it leaves our hands, only insured packages will be replaced if damaged or missing. In the event that an insured package arrives damaged, please contact us within 48 hrs. and provide photographic evidence.

Order Cancellations

We make every effort to make sure our site is up to date and accurate. However, the simple fact is, there is no we. It's me and while I aim to be super awesome, I'm not a super-human. So, in the event that there is a mistake, I reserve the right to correct any typos or misprints with regards to pricing and will contact you to discuss updating or cancelling your order. We reserve the right to cancel orders and refund customers' money because of pricing errors (or for any reason). 

Privacy Policy

We treat all information as confidential. Under no circumstances will we disclose any personal or financial information not affiliated with the transaction process to a third party. Occasionally, you may be contacted with product information and updates. If for any reason you wish to be removed from our contact list, please e-mail us with your full name and you will be removed from the list. WE DO NOT SELL OUR LISTS!